At Sunnyside Trading Company, we strive to deliver your purchase with the best and most efficient shipping methods based on the merchandise you have selected. We have also chosen the best professional carriers to ensure that you receive your order in excellent condition and in a timely manner. If you have any questions about our shipping process, please contact us anytime at Contact Us.

Please refer to the shipping timeline below for an estimate on when can you expect your newly found favorite item.

NATIONWIDE SHIPPING INFORMATION

Our shipping methods vary, depending on the weight and size of the item(s) that you have selected. For example, furniture and elements will ship via a trusted freight or white glove shipping company and smaller items will ship via ground service like USPS, Fedex or UPS. We determine shipping methods on a case-by-case basis and will let you know the best method at the time of your order. Shipping options below apply to orders sent within the continental United States.

Please Note: Items shipped to Alaska/Hawaii are subject to additional charges depending on address and delivery method. We would be happy to contact you with the custom shipping quote within 48hrs of your purchase.

GROUND SHIPPING

Small Items are usually shipped via USPS, Fedex or UPS.

Most orders for small items generally ship within 1 business day and your order should arrive within 3-5 business Days. Contact us if you require expedited shipping for an additional cost.

WHITE GLOVE SHIPPING

White glove delivery Shipments usually take 5-10 business days for pickup and 1-3 weeks for delivery after the pickup date.

The delivery company will call the day before to set up a day & time window for delivery. Please be sure to inspect carefully prior to signing the delivery paperwork.

IN-STORE PICKUP

If you are in the area you are welcome to stop by and pick up your order when it’s convenient for you. We are available anytime during store hours just give us a 24hr notice to ensure that your order is all ready for pick up.

We are open Monday 11AM – 5PM, Closed Tuesday, Wednesday – Saturday: 11AM-5PM, Sunday: 12-4PM

INTERNATIONAL SHIPPING

Shipping internationally is handled on a case by case basis. Please inquire to find out about this particular service.

FREIGHT DAMAGE

If an item gets damaged during transit, please take pictures and notify the shipper immediately. Also, please make sure that you do not sign any delivery paperwork before inspecting your merchandise.

Please note: Sunnyside Trading Company is not responsible for any damage incurred during transportation but we will assist you in filing a claim directly with the shipper. Shipping companies have the right to repair to its original condition, if unable to restore we can initiate a claim for reimbursement or replacement.

RETURN POLICY

We are confident that you’ll love your purchase from Sunnyside Trading Company, but if you are not completely satisfied with your purchase we understand that there may be a reason to return or exchange an item. We must be notified within 48 hours of your receipt of the item. Buyer is responsible for transportation both ways. Shipping cost both ways will be deducted from refund. You may return the product for a refund, less shipping charges within 14 days of order receipt.

All items must be sent back in their original condition free from damage, stains, odors, pet hair, etc. All shipping charges are non-refundable and will be deducted from your refund. We will inspect it and issue a credit accordingly. Damage or other conditional issues may require deductions from your credit, so please ensure that the piece has been carefully wrapped and protected as best as possible.

Modified or custom pieces, antiques, and fabric by the yard can not be returned and/or exchanged. They are considered FINAL SALE.

All sale and clearance products are considered FINAL SALE. No returns or exchanges will be accepted.

VINTAGE/ANTIQUE DISCLAIMER

Many of our furniture, elements, and textiles are vintage or antique items that you are purchasing are pre-loved, meaning they are previously owned and date back several decades or more. These textiles and antiques are distressed and worn, this uniqueness adds character (for some of us). If you have questions about any of our vintage/antique items or would like further photos of certain pieces, please reach out to us before purchasing. We have represented all items to the best of our ability in the photos provided, but there will be some color variations in all things. Vintage or antique pieces are not perfect and they are not new, but they are truly one-of-a-kind.

Our products are handcrafted, vintage, or antique and we adore their imperfections. We do not consider these flaws, but rather part of its character.